We know you need your hair fast; once you submit your order, it is processed within 5 business days. Due to our commitment to quality, we are unable to accommodate cancellations once an order has been placed. 

While we are unable to accommodate any cancellations, we are happy to offer returns for store credit within 14 business days of delivery.

We’re all about making you feel fabulous with our premium products! Since our items are of the highest quality, all sales are final. But don’t worry—we’re here to help you find exactly what you need. Just reach out with any questions, and we’ll be happy to assist. Thanks for choosing City Girl Hair!

To care for your City Girl Hair products, start by detangling the hair with conditioner before washing. Cleanse using a mild shampoo or a moisture-rich conditioner, then gently pat the hair dry with a towel and let it air dry. For curly hair, avoid dry combing to prevent frizz and tangles, and always brush from the ends, working your way towards the roots. When styling, use leave-in conditioner or mousse for curly hair, and be sure to apply a lightweight heat protectant before using any heat tools. Keep your blow dryer at a safe distance from the roots. For coloring, we recommend consulting a licensed hairstylist to preserve the integrity of the hair.

Our payment options include all major credit cards, PayPal, and City Girl Hair Gift Cards. Only one payment type can be used per order, except when using a City Girl Hair Gift Card. In that case, a second payment method can be used to cover any remaining balance.