Shipping policy

At City Girl Hair, we ensure timely and secure delivery of your order. Below are our shipping guidelines:

Order Processing
Orders are processed within 3-5 business days, excluding weekends and holidays.

U.S. Shipping
Delivery within the U.S. typically takes 2-3 weeks from shipment.

International Shipping
International delivery usually takes 2-4 weeks, depending on the destination and customs.

Shipping Confirmation & Tracking
You will receive a shipping confirmation email with tracking details once your order is shipped.

Order Cancellations
Orders cannot be canceled once placed and processed. Please review your order details, including your shipping address, before submission.

Address and Contact Information
Ensure all shipping and contact details are correct. City Girl Hair is not responsible for orders shipped to incorrect addresses due to customer errors.

Stolen or Delivered Items
City Girl Hair is not responsible for stolen or delivered items. Once marked as delivered by the carrier, the package becomes the customer’s responsibility.

Delays
Shipping times may vary due to factors beyond our control, such as customs delays, holidays, or natural disasters.

Contact Us
For any questions or concerns, please contact our customer service team.