Refund policy

At City Girl Hair, we are committed to providing high-quality products and excellent customer service. Please review our refund policy below:

No Refund
Due to the hygiene nature and high demand for our products, all sales are final. We do not offer refunds under any circumstances. This policy ensures the safety and integrity of our products.

Order Cancellations and Modifications
Orders cannot be canceled or modified once submitted. Processing begins immediately after an order is placed, so please double-check your order details before completing your purchase.

Why No Refunds?
Hygiene and Safety: We ensure all products are new and untouched.
Customization: A lot of our products are personalized and cannot be resold.
Product Integrity: Human hair products are easily altered once opened.

Need Guidance?
We recommend reaching out to our customer service team for guidance on selecting the right products before making your purchase. We’re here to help ensure you’re satisfied with your choice.